You can track your order by clicking the tracking link in your shipping confirmation email, or by logging into your account on our website and viewing your order history.

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. The items must be unused and in its original packaging.

Shipping typically takes around 10 business days depending on your location. We currently ship within the UK only.

No, we only currently ship in the United Kingdoms. Shipping costs and delivery times vary by location.

You can contact our customer support team by emailing Info@modularpergola.co.uk or by calling us at 01270 748765 between 10am - 5pm , Monday - Friday.

If an item arrives damaged, please let us know within 7 days of receipt. To help us resolve the issue quickly, send us:

• A brief description of the damage
• Clear photos showing the fault
• Your order number

Important:
Please keep the item in its original packaging in case we need it returned.

Once we’ve assessed your request, we will arrange for collection of the damaged or faulty item — completely free of charge and either replace it or issue a full refund.